Shipping policy
Last updated: October 3, 2026
Free worldwide shipping
Frequoria offers free standard shipping on all orders, to the United States and to most countries worldwide.
Processing time
Orders are processed within 1–3 business days (Monday to Friday, excluding U.S. holidays). You'll receive a confirmation email with your tracking number as soon as your order ships.
Estimated delivery times
- United States: 3–7 business days after dispatch
- International: 7–14 business days after dispatch
Delivery times are estimates and are not guaranteed. Delays can occasionally occur due to customs clearance, weather, carrier issues or peak seasons.
Order tracking
Once your order ships, you'll receive a tracking link by email. Tracking information may take 24–48 hours to update after dispatch.
Customs, duties and taxes
International orders may be subject to import duties, taxes or customs fees charged by the destination country. These charges are not included in the order total and are the responsibility of the recipient. Frequoria has no control over these charges; please check with your local customs office for details.
Shipping address
Please make sure your shipping address is complete and correct. Frequoria is not responsible for orders delivered to an incorrect address provided at checkout. If you notice a mistake, contact us right away; we can update the address only before the order ships.
Lost or delayed packages
If your tracking shows no movement for more than 10 business days, or your order hasn't arrived within the estimated window, contact us at contact@frequoria.com and we'll work with the carrier to resolve it. If a package is confirmed lost in transit, we'll send a replacement or issue a refund.
Contact us
Frequoria
30 N Gould St, Sheridan, WY 82801, United States
Email: contact@frequoria.com
Phone: +1 (307) 240-5517