Privacy policy

Last updated: October 3, 2026

Frequoria ("Frequoria", "we", "us" or "our") operates this website and online store (the "Services"). This Privacy Policy explains how we collect, use and share your personal information when you visit our website, make a purchase or contact us. By using the Services, you agree to the practices described in this policy.

Information we collect

  • Contact details: name, shipping and billing address, email address and phone number.
  • Order information: products purchased, order history, returns and payment confirmation. Payment card details are processed securely by our payment providers; we do not store your full card number.
  • Account information: if you create an account, your login details and preferences.
  • Communications: information you share when you contact customer support or subscribe to our emails.
  • Device and usage information: IP address, browser type, device information, pages viewed and how you interact with the website, collected through cookies and similar technologies.

How we use your information

  • To process and deliver your orders, handle returns and provide customer support.
  • To communicate with you about your order and, if you agree, send you news and offers. You can unsubscribe at any time using the link in our emails.
  • To improve our website, products and shopping experience.
  • To show you relevant advertising on other websites and social media.
  • To detect and prevent fraud and keep the Services secure.
  • To comply with legal obligations and enforce our terms.

How we share your information

We do not sell your personal information for money. We share it only as needed to run our business, including with:

  • Shopify, which hosts our store. Learn more in the Shopify Privacy Policy.
  • Payment processors to process your payment securely.
  • Fulfillment partners and shipping carriers to deliver your order.
  • Analytics and advertising partners (for example, Meta and Google) to understand website usage and show relevant ads.
  • Authorities when required by law, or to protect our rights and the safety of others.

Cookies

We use cookies and similar technologies to keep the website working, remember your cart and preferences, understand how the website is used and support marketing. You can manage your cookie preferences through the cookie banner on our website or your browser settings. Blocking some cookies may affect how the website works.

Your rights

Depending on where you live, you may have the right to:

  • access the personal information we hold about you;
  • correct inaccurate information;
  • request deletion of your information;
  • receive a copy of your information in a portable format;
  • opt out of targeted advertising and the "sale" or "sharing" of personal information as defined by U.S. state privacy laws (including the California Consumer Privacy Act);
  • object to or restrict certain processing and withdraw consent (EU/UK residents).

To exercise any of these rights, email us at contact@frequoria.com. We may need to verify your identity before responding. We will not discriminate against you for exercising your rights. EU and UK residents may also lodge a complaint with their local data protection authority.

International transfers

Frequoria is based in the United States. If you access the Services from outside the U.S., your information will be transferred to, stored and processed in the United States and other countries where our service providers operate. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses.

Data retention and security

We keep your personal information only as long as needed to provide the Services, comply with our legal and tax obligations, resolve disputes and enforce our agreements. We use reasonable technical and organizational measures to protect your information, but no method of transmission or storage is 100% secure.

Children

The Services are not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, contact us and we will delete it.

Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date.

Contact us

For questions about this Privacy Policy or your personal information, contact us. For the purposes of applicable data protection laws, Frequoria is the controller of your personal information.

Frequoria
30 N Gould St, Sheridan, WY 82801, United States
Email: contact@frequoria.com
Phone: +1 (307) 240-5517