Refund policy

Last updated: October 3, 2026

We want you to love your Frequoria purchase. If something isn't right, we're here to help.

14-day returns

You may return eligible items within 14 days of delivery for a refund. To be eligible, items must be unused, in the same condition you received them, and in their original packaging, with proof of purchase.

How to start a return

  1. Email us at contact@frequoria.com with your order number and the item(s) you'd like to return.
  2. We'll reply with return instructions and the return address. Please do not send items back without contacting us first, as returns sent without authorization cannot be accepted.
  3. Ship the item(s) back using a trackable shipping method.

Return shipping costs

Return shipping costs are the customer's responsibility and are non-refundable, unless the item arrived damaged, defective or incorrect (see below). Any customs duties or taxes charged on return shipments are also the customer's responsibility.

Items that cannot be returned

  • Opened or used skin care and personal care products (for hygiene and safety reasons)
  • Items marked as final sale or purchased at a discount
  • Gift cards

Damaged, defective or incorrect items

Please inspect your order on arrival. If an item is damaged, defective or not what you ordered, contact us within 7 days of delivery at contact@frequoria.com with your order number and photos of the item and packaging. We'll send a replacement or issue a full refund, including any shipping costs, at no cost to you.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether it has been approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the refund to your account.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us.

Exchanges

The fastest way to get a different item is to return the original item and place a new order.

Order cancellations

You can cancel your order free of charge before it ships. Contact us as soon as possible at contact@frequoria.com. Once an order has shipped, it can no longer be cancelled, but it may be eligible for return under this policy.

Customers in the EU and UK

If you are a consumer in the European Union or the United Kingdom, you have the right to withdraw from your purchase within 14 days of receiving your goods without giving a reason. Nothing in this policy limits your statutory rights under the consumer protection laws of your country.

Contact us

Frequoria
30 N Gould St, Sheridan, WY 82801, United States
Email: contact@frequoria.com
Phone: +1 (307) 240-5517